Every KFC restaurant throughout Malaysia and Brunei are audited three times a year by our team of QA executives based on the main attributes for KFC restaurant excellence - CHAMPS.
- C - Cleanliness
- H - Hospitality
- A - Accuracy
- M - Maintenance
- P - Product Quality
- S - Speed of Service
This YUM-owned audit program covers all aspects of CHAMPS such as cleanliness and maintenance, sanitation and personal hygiene as well as product quality. It also takes into account the speed of service, hospitality, personal safety, training and documentation.
All KFC restaurants are audited twice a year by YUM-appointed auditors from international firms to focus on food safety practices.
To gather direct feedback from customers, an online survey program is used. Here, customers can rate and comment on the cleanliness, staff friendliness, speed of service, order accuracy, food taste and overall satisfaction. The results from both internal and external audits, as well as customer surveys will then be used to ensure compliance and continuous improvement.