Terms and Conditions

The following Terms of Use apply to your access and the use of this website and the services provided herein by QSR STORES SDN BHD (KFC Events & Sales) (here forth referred to as KESD). By accessing any page of this website and/or using the services, you agree to be boundby these terms of use without limitation or qualification.

If you do not agree to these Terms of Use, please do not access this website and/or utilize its services.

  • The information, materials, functions and contents provided in the pages of this website may be changed from time to time with or without notice at KESD’s absolute discretion. Your continued access or use of the website and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes.
  • When you visit this website (https://kfc.com.my/vouchers) or email us at vouchers@qsrbrands.com.my, you are communicating with us electronically. We will communicate/reply you by e-mail or posting notices on this site.
  • All prices quoted are in Malaysian Ringgit (RM).
  • Only meal vouchers are inclusive of 6% GST. Cash vouchers are subject to 6% GST & 10% Service charges where applicable upon redemption.
  • Prices are subject to change without prior notice.
  • You agree to provide true, accurate and complete details to our online registration form.
  • Payment being made does not mean that your transaction has been accepted. We will only send confirmation via email for purchases that has been verified as genuine.
  • When purchasing transacting online, you will be prompted with a box that reads "I understand and accept the Terms and Conditions as stated by the website". If you have not read or do not understand the Terms & Conditions, please do not proceed with the transaction.
  • You will not get the gift voucher instantly. You will only receive the gift voucher via courier service once your payment has been cleared with our bank. We will need at least one banking day to confirm the status of the payment. The one banking day confirmation does not apply if your purchase is made during the eve of or on public holidays including state of Wilayah and Selangor's public holidays.
  • Subsequently, the gift vouchers will be delivered to your delivery address as registered with our web site within 3-5 business days. Business days are defined as Monday to Friday, 9am to 5pm. Orders received before 2pm will be processed and dispatched the following business day.
  • This is not a guarantee that we will deliver within this timeframe, however we will use every effort within reasonable limits to deliver your order to you within the estimated delivery time.
  • Vouchers are valid for 1 year from date of purchase.
  • KESD’s gift voucher service is provided by QSR STORES SDN BHD (KFC Events & Sales).
  • Once a KESD’s gift voucher has been sent, no modifications may be made to that gift voucher.
  • Gift vouchers sold are neither non-refundable nor exchangeable.
  • KESD Gift vouchers are not redeemable for cash.
  • The use of each gift voucher must be in conjunction with the voucher’s Terms and Conditions, and KESD’s Terms of Use.
  • No party shall publish or use any advertising, sales promotions, press releases, image of cash or meal vouchers or other publicity which bears our name, logo, trademarks or service marks without our prior written approval.
  • Kindly ensure and confirm your order before signing any documents including shipment delivery form. Please contact us immediately at 03-7933 8888 Ext 8306, 8312, 8313 (PJ Office) should there be any issues that arise. KESD does not accept any responsibility for any lost, stolen or fraudulent vouchers. Once gift vouchers have been received, it is the recipient's responsibility to ensure its safe keeping.
  • KFC Events shall not be responsible or liable for any damages (whether, direct, indirect, special or consequential), late or non-delivery of gift voucher, loss, embarrassment, goodwill expenses or loss of profit incurred or suffered by you in the following circumstances:
    1. This website not being available;
    2. The delivery address being incorrect;
    3. Refusal from you (should such situations occur, the purchase is considered delivered & no refunds will be made);
    4. During non-banking day or non-working days; Any access, use or inability to access or use this website and/or any other website linked to this website;
    5. Any failure, delays in transmission, interruption, errors, omission or breakdown of any equipment, system, server software or terminal of KFC Events or of the payment gateway;
    6. Attack or interference by any computer virus, corruption, worms or by any person;
    7. Improper or unauthorized use of this website, through your username and password or any other of your security codes;
    8. The taking and compliance of any of your requests or instructions via this website or any of its affiliate websites;
    9. Any inaccuracies, errors, defects of any content of this website or other websites linked to this website;
    10. Any technical malfunction of your computer terminal, systems or software used in accessing this website;
    11. The destruction or alteration of your request, data or information transmitted by you to KFC Events or its affiliate websites;
    12. Natural disaster, violence, warlike situations and/or any other reasons beyond our control
  • You shall not impersonate or attempt to impersonate another user or any other person by using the name, address, credit card information, e-mail address of login name and password of any other user or person for any reason whatsoever without prior consentor forge a header or otherwise manipulate identifiers in order to disguise the origins of an e-mail.
  • KESD reserves the right to request additional information or documentation from time to time for verification purpose.
  • You shall immediately notify KESD if it comes to your knowledge that your password has been compromised or there has been unauthorized use of your account or gift voucher.
  • KESD reserves the right not to honor any online sales transaction if we have reason to believe that the transaction is fraudulent and if you have failed to provide accurate and complete information at the time of application.
  • No cancellation will be accepted upon confirmation of purchase. A charge of RM3.00 for each cancellation made and the charged amount will be deducted upon reimbursement to issuer bank.

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